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All orders are processed within 5 business days, with potential delays communicated via email. Custom orders have individual shipping timelines. During peak seasons or due to unforeseen circumstances, delivery time may vary.
Please ensure that you entered correct shipping details at the checkout. We charge a flat €14 shipping fee worldwide, excluding Russia and Belarus, with an average delivery time of 14 days. Taxes are not included and must be paid upon receiving the goods. Please ensure accurate shipping details at checkout. For queries, contact us at exaltouch@exaltouch.me.

When selecting a size, think about how you want the choker to sit on your neck. For a snug fit, choose a size that matches your measurements; for a looser, more relaxed fit that rests on your neck, opt for a size up.

We offer a lifetime warranty on all our jewelry. In case of damage to the jewelry findings, we are committed to repair your jewelry or replace the damaged part. While our warranty is unlimited in time, please note that repairs can only be requested once per year. Therefore, we strongly recommend following care instructions that we include with each package to ensure the longevity of your pieces.

You can support Ukraine by purchasing our paper postcards or posters, with all proceeds going to help those affected by the war. You can also donate any amount directly to our PayPal, and we will ensure that your donation reaches those in need. We sincerely thank everyone who stands with us in this difficult times and supports our country in its struggles.