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All orders are processed within 5 business days, with potential delays communicated via email. Custom orders have individual shipping timelines. During peak seasons or due to unforeseen circumstances, delivery time may vary.
Please ensure that you entered correct shipping details at the checkout. We charge a flat €14 shipping fee worldwide, excluding Russia and Belarus, with an average delivery time of 14 days. Taxes are not included and must be paid upon receiving the goods. Please ensure accurate shipping details at checkout. For queries, contact us at exaltouch@exaltouch.me.

To ensure the item fits you, measure your dimensions with a measuring tape and compare them with the sizes listed in the product description.

You can return this item within 14 days of receipt if the item has not been used, washed, or damaged during transportation, the original packaging and tags are intact, and you have documentation (screenshot) confirming the payment transaction. In all other cases, the item is non-returnable. Please carefully read the care instructions included in the envelope and follow these recommendations to ensure the item serves you as long as possible.

You can support Ukraine by purchasing our paper postcards or posters, with all proceeds going to help those affected by the war. You can also donate any amount directly to our PayPal, and we will ensure that your donation reaches those in need. We sincerely thank everyone who stands with us in this difficult times and supports our country in its struggles.